Return & Replacement Policy

We understand that shopping online may some times be difficult. If for any reason you are not satisfied with your purchase, you may return it within 21 calendar days of receipt.

All returns must be authorized in advance by A & A Lighting Company and must have a valid Returned Goods Authorization (RGA) number issued by A & A Lighting Company before being shipped back. Any returns sent back without a valid RGA number will not be accepted and no credit will be issued. Returns made outside of our stated policy are subject to additional shipping and restocking fees depending on the supplier and situation. Please note, refunds for returned products cannot exceed the originally charged amount.

Return Instructions:

1. You can contact one of our customer service representatives at 888 544-4814 (have your order # ready) or you can make your request via email by contacting aalightingcompany@gmail.com. Please include your name, order #, and reason for return. Your request will be process withing 24-48 hours.
   
   

Refunds will only be issued under the following conditions:

1. The merchandise must be in re-sale able condition, in its original carton, including all packaging materials and accessories.
2. Merchandise must not have been installed or altered in any way.
3. Merchandise must be return shipped at customer’s expense.
4. No returns will be allowed for Discount or Clearance products, except for damaged or defective shipments.
5. No returns on bulb or part orders.
6. All items that were delivered more than 21 calendar days ago are considered FINAL sales and are not eligible for return or replacement. 

No Restocking Fees!

Many of the products on our site do not have restock fess associated with their return. The following list of lines is NOT subject to restock fees and can be returned at no charge (shipping charges excluded):

• Access Lighting
  
• Besa Lighting
  
• Casablanca Fans
• Designers Fountain
• Dolan Lighting
• Elk Lighting
• ET2 Lighting
  
• Kichler
• Maxim Lighting
• Monte Carlo Fans
• Murray Feiss Lighting
• Quoizel Lighting
• Quorum
• Savoy House
• Sea Gull Lighting
• Tech Lighting
• T-trak Lighting
• Tiella lighting
• WAC Lighting

Damaged or Defective Items

We will replace any defective or damaged item or wrong item shipped, if you notify us within 21 calendar days of receipt of the item. If you choose to return a defective, damaged or mis shipped item without providing us the opportunity to replace it, a $15 shipping and handling cost will be applied, along with any additional expedited shipping charges or residential delivery fees incurred on your behalf.

All Other Returns

Merchandise may be returned up to 21 days after receiving the order. Please contact our customer service department by email at aalightingcompany@gmail.com to request your return. Please include your name, address, order # and item # you wish to return. Returns may be subject to a $15 shipping charge, all other shipping fees are the responsibility of the customer.

What is your replacement policy?

All replacements must be authorized in advance by A&A Lighting Company. We will replace any defective or damaged item or wrong item shipped, if you notify us within 21 days of receipt of the item. If you choose to return a defective, damaged or misshipped item without providing us the opportunity to replace it, a $15 shipping and handling cost will be applied, along with any additional expedited shipping charges or residential delivery fees incurred on your behalf.

My shipment arrived damaged or defective. How do I get a replacement?

In spite of our best efforts, occasionally a light fixture will sustain damage in transit. We’ll get replacement parts or a replacement fixture to you as soon as possible free of charge. To help us expedite your request, please complete our damaged items form, or call us at (888) 544-4814, giving us as much detail as possible about the damaged fixture. Having a detailed description of the problem helps us resolve the issue and get the new parts or a new fixture to you as fast as possible. If we need to replace the entire item, (rather than just sending parts), we will send you a replacement acknowledgment form, that you must sign and return (by fax or email) before a replacement will be sent. If you choose to return a defective, damaged or misshiped item without providing us the opportunity to replace it, a $15 shipping and handling cost will be applied, along with any additional expedited shipping charges or residential delivery fees incurred on your behalf.